Total Customer Focus - Passionate About Customers
Servicing our customers and adding value to their operations is at the heart of all we do. All of our customers are important to us and we want them to feel truly valued, whether they are in the start-up phase or are long-established clients. We share our knowledge and experience and always aim to understand the dynamics of their business, aligning their needs and our services accordingly.
Built-in Quality – Operational Excellence
By building quality into every stage of our processes, we create reliable products within the fast cycle times our customers require. In turn, this enables our customers to achieve the best possible manufacturing yield and lower their cost of ownership by delivering on time products to their end customer.
Responsiveness – Being Part of the Solution
We understand the importance of reliable cycle times and the need to provide additional support when our customers encounter any problems in their operations (e.g. cleaning a contaminated mask, replacing a damaged mask, or a burst pellicle). Unexpected situations occur and they need a photomask partner who is willing and able to react quickly to minimize any downtime or any impact to their end customer.
A Passion for Improvement
The learning never stops at Compugraphics, even after 50+ years of service. We listen, we collaborate, and we introduce best practice. Our broad customer base and the markets we service allow us to create innovative technical solutions, production processes, and service support.
Delivering on Our Promises – Customer Commitment
By fostering a culture of collaboration and total customer care, our team is invested in creating and delivering the highest quality and cost effective solutions to our customers. We take pride in delivering on our commitments and being part of our customers’ success.